Hiring a pool service company should make taking care of your pool easier. It should also give you a clear record of the work being completed and a convenient way to manage your account.
That is why Cactus Cooler Pools uses Skimmer, a pool service management platform designed specifically for pool professionals. In addition to helping us organize weekly service, Skimmer gives our customers access to a convenient online Customer Portal.
The portal puts important service and billing information in one place, while allowing customers to remain in control of their payment methods and AutoPay preferences.
Convenient Customer Access Through Skimmer
- Review service history
- Access invoices
- View account information
- Add or update payment methods
- Manage AutoPay enrollment
- Review eligible quotes
Your Pool Service History in One Place
The Skimmer Customer Portal gives customers access to their service history whenever they need it. Instead of wondering when the pool was serviced or searching through old messages, customers can review the service information connected to their account.
This creates a clearer record of the care their pool has received and adds another layer of transparency to weekly pool service.
Cactus Cooler Pools also uses Skimmer to document service visits. Depending on the service information recorded for a visit, customers may receive details such as:
- The date service was completed
- Water chemistry readings
- Chemicals or dosages added
- Tasks completed during the visit
- Service notes
- Photos taken during service
Skimmer requires service-report photos to be taken live through its mobile app rather than uploaded later from a device’s photo library. According to Skimmer, this helps provide assurance that service photos were taken while the technician was on site.
Manage Your Own Payment Method
Customers should not have to send sensitive card or bank information through a text message or ordinary email.
Through the Skimmer Customer Portal, customers can add or update their own payment information directly. They can also select the payment method they want to use and manage their AutoPay enrollment.
This means the customer remains in control of the information associated with the account. If a card expires or a payment method needs to be changed, the customer can update it through the portal without having to send the new card number to Cactus Cooler Pools.
Available Payment Options
Skimmer Billing supports several payment options, including:
- Credit and debit cards
- ACH bank payments
- Apple Pay
- Google Pay
The payment methods available for a particular transaction may depend on the account and billing options enabled.
Customer-Controlled AutoPay
AutoPay can make recurring pool service more convenient, but it should not take control away from the customer.
Skimmer allows customers to enroll themselves in AutoPay through the Customer Portal. Customers can select Payment Method, enter their payment information, and choose whether to enroll in AutoPay. Skimmer also states that customers can later opt out by turning that selection off.
This gives customers a convenient way to avoid missed payments while keeping control of their AutoPay preference.
How Payment Information Is Protected
Skimmer states that its online payment form uses multiple layers of security to protect sensitive payment information. Customer payment credentials are encrypted and tokenized by Stripe, the payment technology provider that supports Skimmer Billing.
Tokenization replaces sensitive payment credentials with a non-sensitive digital token for payment processing. This helps limit the exposure of the customer’s actual payment information.
Stripe provides the underlying infrastructure for secure card processing and storage. Skimmer explains that although transactions are initiated and managed through Skimmer Billing, customer funds are processed by Stripe rather than flowing through Skimmer itself.
No online system can honestly be described as completely risk-free. However, letting customers enter and manage payment information through a payment system using encryption and tokenization is safer than asking them to send sensitive payment details through unsecured messages.
Easy Access to Invoices and Payment Information
When Skimmer Billing is enabled for the customer’s account, the portal provides access to invoices and payment information. This makes it easier to:
- Review invoice details
- See the services or items being billed
- Access payment information
- Update a payment method
- Manage AutoPay settings
- Locate account records without contacting the office
Skimmer describes the portal as a self-service resource available to customers around the clock. That convenience reduces unnecessary back-and-forth while helping customers understand their service and billing records.
More Transparency for Your Pool Service
We believe professional pool service should include more than arriving, cleaning the pool, and leaving. Customers deserve useful information about the work completed at their property and convenient access to their account.
By using Skimmer, Cactus Cooler Pools can provide better service documentation, organized account records, and a customer-controlled way to manage payment information.
When you begin service with us, we will provide access to your Customer Portal and explain how to use it. You can then manage your payment method and view the service and billing information available for your account.
Professional Weekly Pool Care in Northwest Las Vegas
Cactus Cooler Pools provides dependable weekly pool care with documented service and convenient customer account access. Classic Care starts at $160 per month and Complete Care starts at $195 per month for pools up to 25,000 gallons.
Serving Centennial Hills, Aliante, Skye Canyon, Providence, Lone Mountain, Tule Springs, Iron Mountain, Fort Apache Ranch, and surrounding Northwest Las Vegas areas.
We’re CPO Certified
Learn more from Skimmer’s official resources about the Skimmer Customer Portal, payment security, and AutoPay.
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