Privacy/Data Policy

Cactus Cooler Pools LLC respects your privacy. This Privacy Policy and Messaging Terms and Conditions explains how we collect, use, and protect information you provide when contacting us, requesting service, using our website, submitting a quote request, communicating by phone, email, or text message, or becoming a customer.

Information We Collect
We may collect the following information when you contact us or request pool service:

Name
Phone number
Email address
Service address
Pool or property details
Service requests
Appointment details
Customer communications
Payment or billing information when applicable

How We Use Your Information
We use your information to:

Respond to pool service inquiries
Provide quotes and service information
Schedule appointments and service visits
Send service updates, reminders, and confirmations
Communicate about your account, billing, or service requests
Provide customer support
Respond to missed calls, access issues, or service-related questions
Improve our services and customer experience

Data Sharing and SMS Consent
Cactus Cooler Pools LLC does not sell, rent, trade, or share customer information with third parties for promotional or marketing purposes.

Mobile opt-in information and SMS consent are never shared with third parties or affiliates for any purpose. Any information sharing described in this Privacy Policy excludes mobile opt-in information and SMS consent.

Cactus Cooler Pools LLC may share limited customer information only when necessary to operate our business, such as payment processing, scheduling, customer communication tools, customer support, billing, or legal compliance. This does not include sharing mobile opt-in information or SMS consent.

Data Protection
Cactus Cooler Pools LLC maintains administrative, technical, and physical safeguards to help protect personal information from unauthorized access, use, disclosure, loss, or misuse.

Access to customer information is limited to authorized personnel and service providers who need the information to perform business operations, such as scheduling, customer communication, billing, payment processing, customer support, or legal compliance.

Service providers who assist with business operations are expected to protect customer information and use it only for the services they provide to Cactus Cooler Pools LLC.

Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes, and are not shared for any purpose except as required to provide SMS communication services or comply with applicable law.

Text Messaging and SMS Communication
By providing your mobile phone number and agreeing to receive text messages from Cactus Cooler Pools LLC, you agree that we may send you informational text messages related to your pool service inquiry, appointment scheduling, service updates, customer support, and account-related communication.

SMS messages may include:

Quote follow-ups
Appointment confirmations
Service reminders
Service completion updates
Access issues
Missed-call replies
Customer support communication
Account-related communication

Cactus Cooler Pools LLC uses SMS for general conversational customer communication. We do not use verbal SMS opt-in for marketing or promotional text messages.

How We Obtain SMS Permission
Cactus Cooler Pools LLC obtains permission to send SMS messages through customer communication, including phone calls, in-person conversations, website inquiries, or other direct contact from customers or prospective customers.

When obtaining verbal SMS permission by phone or in person, staff may use the following script:

“What’s the best phone number for your pool service communication? Do you agree to receive informational text messages from Cactus Cooler Pools LLC? Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Our Privacy Policy and Messaging Terms and Conditions are available upon request.”

The customer must agree before SMS messages are sent.

Cactus Cooler Pools LLC Messaging Terms and Conditions
The Cactus Cooler Pools LLC messaging program consists of general conversational messaging to answer questions, respond to service requests, schedule appointments, provide service updates, and support customers.

Messages may include quote follow-ups, appointment confirmations, service reminders, service completion updates, access issues, missed-call replies, customer support communication, and account-related communication.

Opt-Out Instructions
You can cancel SMS communication at any time. Text STOP to the phone number from which you received messages.

After you send STOP, we will send you a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you contact us again and request communication by text.

Help Instructions for Text Messages
For help, text HELP to the phone number from which you received messages, or contact us at 702-703-2950.

You may also contact Cactus Cooler Pools LLC at 702-703-2950 or cactuscoolerpools@outlook.com.

Message Frequency
Message frequency varies based on your communication needs, service requests, appointments, and customer support activity.

Message and Data Rates
Message and data rates may apply for any messages sent to you from us and to us from you. Contact your wireless provider with questions about your text or data plan.

Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.

Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices
You may contact us to update your information, request that we stop contacting you, or opt out of text messages by replying STOP to any SMS message.

Contact Us
If you have questions about this policy, SMS communications, Messaging Terms and Conditions, our text messaging practices, or how your information is collected, used, shared, or protected, contact Cactus Cooler Pools LLC at:

Cactus Cooler Pools LLC
Phone: 702-703-2950
Email: cactuscoolerpools@outlook.com
Mailing Address: 7942 Eastern Elk St., Las Vegas, NV 89149
Website: CactusCoolerPools.com